Complaints and feedback policy 2015
Children with Cancer UK welcomes all feedback, whether compliments or complaints, so that we can continue to improve our service and working practices.
We abide by our Fundraising Promise and We are a member of the Fundraising Regulator and committed to give a high standard of service to all our supporters. Feedback, both positive and negative, will be passed to the relevant Team Managers to inform the way their teams work.
If you wish to pass on your compliments please contact the Supporter Care Team in any one of the following ways:
Telephone: 020 7400 7590
Post: Feedback, Supporter Care Team, Children with Cancer UK, 51 Great Ormond Street, London, WC1N 3JQ
Any member of the public can share their feeback about our fundraising (be that positive or negative). If you wish to raise a complaint, you can use the following process: