Children with Cancer UK and our trading company Helping Children with Cancer UK is committed to protecting your privacy and personal information.
This statement is made in light of the requirements of Data Protection Law in order to alert valued supporters to Children with Cancer UK’s data processing practices which govern the processing of your data (personal information).
Your personal details will only be used for your relationship with Children with Cancer UK, where we have a legal basis to do so. We will always treat your information with care and respect and in accordance with your rights.
Children with Cancer UK uses the following lawful basis for processing your personal information
– To promote our charitable aims and objectives
– To raise vital funds for our work
– To ensure we meet the regulatory requirements of the charity
– To support your participation in events and/or fundraising activities
– To manage our ongoing relationship with you
– To manage financial transactions and prevent fraud.
We DO NOT share, swap or sell your details with any Company, Charity or other third party for their marketing purposes.
If you have any queries about this statement please email firstname.lastname@example.org.
Alternatively write to us at Children with Cancer UK, 51 Great Ormond Street, London, WC1N 3JQ or call Supporter Care on: 020 7404 0808.
We collect information about you in the following ways:
The type and quantity of information we collect and how we use it depends on why you are providing it.
If you support us, e.g. make a donation, volunteer, register to fundraise, sign up for an event, buy something from our shop or engage with our social media, we will usually collect:
Where it is appropriate or required, we may also ask for:
We will keep your data no longer than necessary and only for the purposes for which it was intended. We will always take any guidance issued by the Information Commissioner’s Office into account. The length of time that data will be kept depends on the reasons for which we are processing the data and on the law or regulations that the information falls under, such as financial regulations, Health and Safety regulation etc., or any contractual obligation we might have – such as local government contracts. For example, we will keep a record of donations subject to gift aid for six years to comply with HMRC rules.
If you request no further contact from us, either directly or through the Fundraising Preference Service, we will remove you from our marketing lists within 21 days. However we will keep some information about you on our suppression file to enable us to comply with your request.
In order to keep your records up to date we may use publicly available sources such as the Royal Mail’s National Change of Address.
We use marketing communications to keep you up-to-date with what we are doing, how you can get involved and news about the charity. This may include newsletters, surveys, financial appeals, raffle appeals, events and fundraising opportunities.
We will only contact you via SMS (text) and email where you have given your consent for us to do so. For the purpose of sending marketing through the post and making marketing telephone calls, we may do so under legitimate interest and where our legitimate interest does not outweigh your rights and freedoms. In the instances where you receive these calls and mailings, you will be given the opportunity or told how to opt out of receiving calls and/or post in the future.
We will not use your information for marketing/fundraising purposes if you have asked us not to. However, we will retain your details on a suppression list to help ensure we do not continue to contact you.
It is your choice regarding the type and frequency of communications and information you receive about our charity and the ways in which you can get involved. You can change your mind at any time by contacting our Supporter Care team at Children with Cancer UK, 51 Great Ormond Street, London WC1N 3JQ, on 020 7404 0808 or via email on email@example.com.
We use a secure server when you make a donation via our website. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up-to-date and kept only for so long as is necessary for the purpose for which it is used.
Credit/debit card information
If you use your credit or debit card to donate to us, buy something or pay online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard.
Access the PCI website for more information about PCI DSS standards.
We do not store your credit or debit card details at all, following the completion of your transaction. All card details and validation codes are securely destroyed on the payment or donation has been processed. Only those staff and third parties authorised to process payments will be able to see your card details.
By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.
The charity maintains a secure back-up of its information. This enables us to ensure that in the event of an incident which disrupts normal business operations, we can restore these operations as quickly as possible.
These steps include inserting appropriate clauses in any contractual agreement with the third party regarding security measures.
We aim to ensure that all information we hold about you is accurate and, where necessary, kept up-to-date. If any of the information we hold about you is inaccurate and either you advise us or we become aware from public available sources, such as a Royal Mail change of address, or are otherwise notified by a relative, we will ensure it is amended and updated as soon as possible.
If your personal details change, please help us to keep your information up to date by notifying the Supporter Care team at Children with Cancer UK, 51 Great Ormond Street, London WC1N 3JQ, on 020 7404 0808 or via email on firstname.lastname@example.org.
You have many rights under data protection legislation. If you wish to use any of these rights or discuss them further please contact the Supporter Care Team by phone on 020 7404 0808 or by email email@example.com You have the right to:
If you do not think that we have processed your data in accordance with this notice or would like to make a complaint, please contact our Supporter Care Team in the first instance.
If you are unhappy with their response they will escalate your complaint to the Senior Leadership Team who will aim to contact you with a resolution within five working days or in accordance with a proposed resolution date.
If you are not satisfied with the response from the Senior Leadership Team or believe we are not processing your personal data in accordance with the law you may wish to contact the Fundraising Regulator or the Information Commissioner’s Office (ICO):
2nd Floor, CAN Mezzanine Building
49-51 East Road
Telephone: 0300 999 3407
Information Commissioners Office
Helpline: 0303 123 113
To view our feedback and complaints procedure in full, please visit:
We will regularly review and update this privacy statement. If we make any significant changes to the way we use your personal information, we will communicate this clearly via our website and our other communication channels where possible. We do advise, however, that you regularly check this webpage for updates.
Last updated: February 2020