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Children with Cancer UK is committed to protecting your privacy and personal Information.

This statement is made in light of the requirements of the Data Protection Act 1998 in order to alert valued supporters to Children with Cancer UK’s data processing practices which govern the processing of your data (personal information).

We DO NOT share, swap or sell your details with any Company, Charity or other third party for their marketing purposes.

If you have any queries about this statement please email supportercare@childrenwithcancer.org.uk.

Alternatively write to us at Children with Cancer UK, 51 Great Ormond Street, London, WC1N 3JQ or call Supporter Care on: 020 7404 0808.

1. How we collect information

We collect information about you in the following ways:

  • DIRECTLY – you may give us your information in order to sign up for one of our events, tell us your story, make a donation, purchase our products or communicate with us.
  • INDIRECTLY – your information may be shared with us by independent event organisers, for example the London Marathon or sites like JustGiving or Virgin Money Giving. These independent third parties will only do so when you have indicated that you wish to support Children with Cancer UK and with your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.
  • We sometimes use external companies to collect or process personal data on our behalf for fundraising purposes. For example, we use an organisation that manages our weekly lottery and one for dealing with Direct Debits, but we are responsible for your data at all times. We do comprehensive checks on these companies before we work with them, and put appropriate contracts in place that sets out our expectations and requirements, especially regarding how they manage the personal data they collect or have access to and we regularly monitor their activities for us to ensure their compliance.
  • VIA OTHER ORGANISATIONS – you may have provided permission for a company or other organisation to share your data with third parties, including charities, e.g. when completing a lifestyle survey
  • INFORMATION AVAILABLE PUBLICLY – we may combine information you provide to us with information available from external sources in order to gain a better understanding of our supporters. This may include information found in places such as Companies House and information that has been published in articles/newspapers
  • INFORMATION COLLECTED AS YOU USE OUR WEBSITE – like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. ‘Cookies’ are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Essentially, it takes the form of a small text file deposited on your computer’s hard drive. This makes interacting with a website faster and easier – for example by automatically filling your name and address in text fields. There are more details in our ‘Do we use Cookies’.

2. What information we collect

The type and quantity of information we collect and how we use it depends on why you are providing it.

3. Supporters

If you support us, for example make a donation, volunteer, register to fundraise, sign up for an event or buy something from our shop, engage with our social media, we will usually collect:

  • Your name
  • Your contact details
  • Your date of birth
  • Your communication preferences
  • Your bank or credit card details
  • As the contact name for an organisation.

Where it is appropriate we may also ask for:

  • Information relating to your health (for example if you are taking part in a high-risk event)
  • Why you have decided to support us. We will never make this question mandatory, and only want to know the answer if you are comfortable telling us.

4. How we may use the information we collect:

  • To provide you with the services, products or information you asked for
  • To process your donation or to support your fundraising, including processing gift aid
  • To ask you to help us raise money, or to donate through our appeals
  • To provide you with information about our work and activities or to send you materials that you have asked for or invite you to participate in a survey
  • To send you items you have ordered through our shop
  • To invite you to events
  • To keep a record of your relationship with us
  • To ensure we know how you prefer to be contacted
  • For internal record keeping, such as the management of feedback or complaints
  • Where it is required or authorised by law.

5. How do we protect personal information:

We use a secure server when you make a donation via our website. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up-to-date and kept only for so long as is necessary for the purpose for which it is used.

Credit/Debit Card Information

If you use your credit or debit card to donate to us, buy something or pay online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard.

Access the PCI website for more information about PCI DSS standards.

We do not store your credit or debit card details at all, following the completion of your transaction. All card details and validation codes are securely destroyed on the payment or donation has been processed. Only those staff and third parties authorised to process payments will be able to see your card details.

6. Will we disclose your personal details and information we collect to outside parties?

  • We DO NOT share, swap or sell your details with any Company, Charity or other third party for marketing or fundraising for their purposes
  • We use external Companies for the purpose of processing your donation, or to send you information or fundraising materials that you have requested, or to send you items you have ordered through our shop. These are trusted partner organisations who are required to comply with data protection laws and are only allowed to process your information in strict compliance with our instructions. We will always make sure appropriate contracts are in place and we regularly monitor all our partners to ensure their compliance. We only share the information needed for these organisations to fulfil the task required
  • It is your choice regarding the type and frequency of communications and information you receive about our charity and the ways in which you can get involved. You can change your mind at any time by contacting our Supporter Care team at Children with Cancer UK, 51 Great Ormond Street, London WC1N 3JQ, on 020 7404 0808 or via email on supportercare@childrenwithcancer.org.uk
  • We will not use your information for marketing/fundraising purposes if you have asked us not to. However, we will retain your details on a suppression list to help ensure we do not continue to contact you
  • We may disclose your personal information to third parties if we are required to do so through legal obligation (for example the police or a government body); to enable us to enforce or apply our terms and conditions or rights under an agreement, or to protect us, for example, in the case of suspected fraud or defamation
  • We do not share your information for any other purposes other than outlined in this policy.

7. Your consent

By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.

8. Accuracy of your Information

We aim to ensure that all information we hold about you is accurate and, where necessary, kept up-to-date. If any of the information we hold about you is inaccurate and either you advise us or we become aware from public available sources, such as a Royal Mail change of address, or are otherwise notified by a relative, we will ensure it is amended and updated as soon as possible.

If your personal details change, please help us to keep your information up to date by notifying the Supporter Care team at Children with Cancer UK, 51 Great Ormond Street, London WC1N 3JQ, on 020 7404 0808 or via email on supportercare@childrenwithcancer.org.uk.

9. Our website – Do we use Cookies?

‘Cookies’ are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Essentially, it takes the form of a small text file deposited on your computer’s hard drive.

Our website uses Google Analytics, a service provided by Google, Inc that uses cookies to help the website analyse how users use this site. The cookie will generate information about your use of the website, and this along with your IP address will be stored on servers in the United States by Google, Inc. This information is retained for the purposes of evaluating and compiling reports on website activity and for other services relating to internet usage. This information may be transfer to third parties by Google, Inc where required to do so by law, or where such third parties process the information on their behalf. Your IP address will not be associated with any other data held by Google, Inc.

If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser’s instructions. You can do this by clicking on the “Help” menu. Please note that if you disable our cookies, you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted. Further information on deleting or controlling cookies is available at www.AboutCookies.org. You may also find the following links useful – Microsoft Cookies guide and All About Cookies.

10. Social media

If you share our content through social media via our third-party functionality that allows you to post content to your social media account/s, please note that any information that you provide through the use of this functionality is governed by the applicable third party’s privacy policy and not by this privacy policy.

Children with Cancer UK is not responsible for the collection and practices of other organisations, such as Facebook, Twitter, Google+ or any social media platform provider. Any personal information you disclose to other organisations through our social media pages and icons on our website is not our responsibility.

11. Your Rights

You have the right to:

  • Request a copy of the information we hold about you;
  • Update or amend the information we hold about you if it is wrong;
  • Change your communication preferences at any time;
  • Ask us to remove your personal information from our records;
  • Object to the processing of your information for marketing purposes; or
  • Raise a concern or complaint about the way in which your information is being used.

12. Changes to the Policy

We reserve the right to amend this privacy statement. If we do, we will post notice of the change on our website and you will have deemed to have accepted such changes.