Children with Cancer UK and our trading company Helping Children with Cancer UK is committed to protecting your privacy and personal information.
This statement is made in light of the requirements of Data Protection Law in order to alert valued supporters to Children with Cancer UK’s data processing practices which govern the processing of your data (personal information).
Your personal details will only be used for your relationship with Children with Cancer UK, where we have a legal basis to do so. We will always treat your information with care and respect and in accordance with your rights.
Children with Cancer UK uses the following lawful basis for processing your personal information
– To promote our charitable aims and objectives
– To raise vital funds for our work
– To ensure we meet the regulatory requirements of the charity
– To support your participation in events and/or fundraising activities
– To manage our ongoing relationship with you
– To manage financial transactions and prevent fraud.
We DO NOT share, swap or sell your details with any Company, Charity or other third party for their marketing purposes.
If you have any queries about this statement please email firstname.lastname@example.org.
Alternatively write to us at Children with Cancer UK, 51 Great Ormond Street, London, WC1N 3JQ or call Supporter Care on: 020 7404 0808.
1. How we collect information
We collect information about you in the following ways:
2. What information we collect
The type and quantity of information we collect and how we use it depends on why you are providing it.
If you support us, e.g. make a donation, volunteer, register to fundraise, sign up for an event, buy something from our shop or engage with our social media, we will usually collect:
Where it is appropriate or required, we may also ask for:
4. How we use the information we collect:
5. Marketing communications
We use marketing communications to keep you up-to-date with what we are doing, how you can get involved and news about the charity. This may include newsletters, surveys, financial appeals, raffle appeals, events and fundraising opportunities.
We will only contact you via SMS (text) and email where you have given your consent for us to do so. For the purpose of sending marketing through the post and making marketing telephone calls, we may do so under legitimate interest and where our legitimate interest does not outweigh your rights and freedoms. In the instances where you receive these calls and mailings, you will be given the opportunity or told how to opt out of receiving calls and/or post in the future.
We will not use your information for marketing/fundraising purposes if you have asked us not to. However, we will retain your details on a suppression list to help ensure we do not continue to contact you.
It is your choice regarding the type and frequency of communications and information you receive about our charity and the ways in which you can get involved. You can change your mind at any time by contacting our Supporter Care team at Children with Cancer UK, 51 Great Ormond Street, London WC1N 3JQ, on 020 7404 0808 or via email on email@example.com.
6. How do we protect personal information?
We use a secure server when you make a donation via our website. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up-to-date and kept only for so long as is necessary for the purpose for which it is used.
Credit/debit card information
If you use your credit or debit card to donate to us, buy something or pay online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard.
Access the PCI website for more information about PCI DSS standards.
We do not store your credit or debit card details at all, following the completion of your transaction. All card details and validation codes are securely destroyed on the payment or donation has been processed. Only those staff and third parties authorised to process payments will be able to see your card details.
7. Will we disclose your personal details and information we collect to outside parties?
8. Your consent
By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.
The charity maintains a secure back-up of its information. This enables us to ensure that in the event of an incident which disrupts normal business operations, we can restore these operations as quickly as possible.
These steps include inserting appropriate clauses in any contractual agreement with the third party regarding security measures.
We aim to ensure that all information we hold about you is accurate and, where necessary, kept up-to-date. If any of the information we hold about you is inaccurate and either you advise us or we become aware from public available sources, such as a Royal Mail change of address, or are otherwise notified by a relative, we will ensure it is amended and updated as soon as possible.
If your personal details change, please help us to keep your information up to date by notifying the Supporter Care team at Children with Cancer UK, 51 Great Ormond Street, London WC1N 3JQ, on 020 7404 0808 or via email on firstname.lastname@example.org.
‘Cookies’ are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Essentially, it takes the form of a small text file deposited on your computer’s hard drive.
We use Google Analytics (GA) to track website user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
AdWords remarketing will display our ads to you based on what parts of our website you have viewed by placing a cookie on your machine. The cookie is used to say “this person visited this page, so show them ads relating to that page.” Google AdWords remarketing allows us to show ads that we think may be of interest to you based on pages you have visited on our website.
We also use the Facebook pixel to determine people who have visited our site and use this for remarketing purposes. Facebook remarketing allows us to show ads that we think are of interest to you. Disabling cookies on your internet browser will stop GA and Facebook from tracking any part of your visit to pages within Children with Cancer UK’s website.
If you disable our cookies, you may not be able to access certain features on our website and your use of our website may be limited. Further information on deleting or controlling cookies is available at www.AboutCookies.org. You may also find the following links useful – Microsoft Cookies guide and All About Cookies.
11. Social media
Children with Cancer UK is not responsible for the collection and practices of other organisations, such as Facebook, Twitter, Instagram or any social media platform provider. Any personal information you disclose to other organisations through our social media pages and icons on our website is not our responsibility.
12. Third party links on our website
13. Your rights
You have the right to:
14. Changes to the policy
We will regularly review and update this privacy statement. If we make any significant changes to the way we use your personal information, we will communicate this clearly via our website and our other communication channels where possible. We do advise, however, that you regularly check this webpage for updates.
Last updated: May 2018